FNB Insurance Broker in South Africa
FNB insurance broker was established in 1838. The company is a subdivision of FirstRand Bank Limited with the aim of providing individual banking, business banking, commercial banking, and corporate banking services within South Africa.
FNB insurance was established for providing short-term insurance, particularly to their customers with the expectation of providing lower premiums based on their customer’s information. Not quite long Johan Nagel was made the new CEO of FNB insurance brokers. The insurance limited was structured and underwritten by RMB while the issuing, brokering and administrating aspect was handled by Auto & General. FNB insurance is situated on floor 6 at number 1 First place, Bank city, Cnr Simmonds and Pritchard streets, in Johannesburg, Gauteng South Africa 2001 with P.O. Box 1153, Johannesburg, South Africa, 2000.
FNB insurance provides some variety of insurance policies such as Car insurance, Home insurance, Personal goods insurance, Life & health insurance, Comprehensive global travel insurance, Funeral insurance and Device insurance. For the sake of this article, we will narrow our explanation to the car insurance coverage where includes the cars, boats, motorcycle and so on.
FNB offers three types of car insurance coverage such as the comprehensive insurance coverage, third party, fire and theft insurance coverage, and the third party only insurance coverage.
Comprehensive car insurance coverage
This will cover your vehicle from damage like accidental damages, fire insurance, theft, hijacking and also damage that occur to the property belonging to the third party. This includes the personal liability insurance which is charged at a particular amount.
Third party fire and theft coverage
This is a cover that allows you to select your own option of insurance for your vehicle issues like damage due to fire damage insurance cover, theft hijacking, and damage by accident that you have caused to the third party. In this option, damage to your personal vehicle will not be covered.
Third party only coverage
This coverage might be the reasonable one if your personal car’s value is old. This choice will cover any damage you have caused to the property of the third party. Note that this choice will not cover any accidental damage done to your car but any other liable property.
Here are some benefits you can get from FNB insurance broker.
You can select a specific excess to be paid in the event of a claim, which will allow you to pay that amount in an event of a claim, not minding how high the claim is.
An excess waiver which means you will not pay the excess on the first claim after three years of free claims. This is available to customers who choose the lowest option.
The benefit of retrenchment premium waiver in case you financially broke and couldn’t pay your normal premium.
The benefit of getting free roadside and home emergency services.
You can also include some additional benefits such as Specific driver benefit, car hire service, benefits of key and lock, the benefit of credit shortfall, emergency hotel expenses, and Trauma benefits.
According to the research conducted by hellopeter.com, 260 reports were retrieved from customers. While analyzing the reports, it was discovered that 87% were based on complaint while 33% where commendations. This result shows that the company is not responding well to the needs of the customers because most of the complaints were based on response rate. Though some of the complaints got a response from the representatives of the company there are still many complaints to be answered. The company should make some moves by improving the strength of attending to customers complaints in order not to make their business affected.
How friendly is the website of the FNB insurance brokers?
FNB insurance brokers do not have a website their own website but have links to FNB homepage. Looking at the FNB homepage, you can achieve some important information on each of their insurance policies. According to the information on their homepage, we really not seem to find a space where you can file claims online. It was also discovered that the homepage is not easy to access. It is somehow frustrating to navigate. In this advanced technology world, one would expect a huge company like FNB insurance to spend their money paying a website design to deliver a catchy website which can drive more customers to their company and not this type of frustrating homepage they call a website.
FNB insurance contact details
Call 0860 328 328 (option 2)
Call 0860 328 328 (option 1)
Call 0860 328 328 (option 4)
FNB insurance broker is created with the motive of offering their customers more competitive prices on insurance premium depending on their customer’s requirement. More so, they also provide some advantages and rewards. In order to benefit from their incentives, you must be a customer of FNB insurance broker. It was also discovered that their website is a frustrating one because of their inability to navigate. Though they have a phone number which you can reach them they don’t have a website where claims are filed. We will advise anybody who needs insurance to take time in studying different insurance companies before making decisions.
Compare car insurance quotes from other insurance companies in South Africa.